linux sales call center software

[wboyd50]

I currently support a small business that sells industrial cleaning solutions to other small businesses. They call clients and prospective clients from purchased sales leads.

Is there a Linux based (free download) that will allow them to load these sales leads into it, record call history (user input) in a business contact format?

What I would like to do is build a small call center local area network. I would use a older pc to act as the server, and connect 3-5 client pc's that the call center employees would use to make and record call results on. Leads would be loaded into the network on the server pc.

Any suggestions?

[oz]

Welcome to the forums!

I can't offer up any specific titles, but take a look here for some apps that might work for you.

Hope you are able to find what you are looking for.

[wboyd50]

I also need to state this software will be for use in a telemarketing environment

[trunty]

Have you reviewed or considered sugar CRM?

Open Source CRM - SugarCRM

[wboyd50]

Thank you. This look great! It even has training (I will need it first).

Have you worked with this?

[trunty]

I have not used it in production, however, I have played with it just to get a feel for its capabilities. If I remember correctly I stumbled upon it while implementing a trixbox or asterisk instance.

Glad I could help!