Trouble in installing Request Tracker-3.6.6

Hi

I'm a newbie to linux but eager to learn. Currently I'm installing Reqest-Tracker-3.6.6 and have problem in doing so. Here are the details.

OS -- OpenSuse 10.3 .
RT -- Version is 3.6.6

STEP:1 --> I xtracted the software in /tmp folder and ran the command ./configure. and it went smoothly.

STEP:2 --> Then I ran the "make testdeps" as in the installation guide and it showed both missing and found dependencies.

Bandtel2:/tmp/rt-3.6.6 # make testdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql
perl:
>=5.8.3(5.008008)...found
users:
rt group (www)...found
bin owner (root)...found
libs owner (root)...found
libs group (bin)...found
web owner (nobody)...found
web group (www)...found
CLI dependencies:
Term::ReadKey...found
Getopt::Long >=2.24...found
HTTP::Request::Common...found
Term::ReadLine...found
Text::ParseWords...found
LWP...found
CORE dependencies:
Scalar::Util...found
HTML::Scrubber >=0.08...found
Class::ReturnValue >=0.40...found
Text::Quoted 2.02...MISSING
File::Spec >=0.8...found
Calendar::Simple ...MISSING
DBIx::SearchBuilder 1.50...MISSING
Date::Format...found
CSS::Squish 0.06...MISSING
Text::Autoformat ...MISSING
Mail::Mailer 1.57...MISSING
Regexp::Common ...MISSING
Module::Versions::Report 1.03...MISSING
MIME::Entity 5.108...MISSING
HTML::Entities...found
Digest::MD5 >=2.27...found
Cache::Simple::TimedExpiry ...MISSING
DBI >=1.37...found
Locale::Maketext::Lexicon 0.32...MISSING
Digest::base...found
Locale::Maketext::Fuzzy ...MISSING
Time::HiRes...found
Net::SMTP...found
Text::Wrapper ...MISSING
Time::ParseDate ...MISSING
File::Temp...found
Log::Dispatch 2.0...MISSING
Locale::Maketext >=1.06...found
UNIVERSAL::require ...MISSING
Tree::Simple 1.04...MISSING
Text::Template ...MISSING
MAILGATE dependencies:
Pod::Usage...found
HTML::TreeBuilder ...MISSING
Getopt::Long...found
HTML::FormatText ...MISSING
LWP::UserAgent...found
MASON dependencies:
CGI::Cookie >=1.20...found
Text::WikiFormat 0.76...MISSING
XML::RSS 1.05...MISSING
Storable >=2.08...found
CSS::Squish 0.06...MISSING
HTML::Mason 1.23...MISSING
Apache::Session 1.53...MISSING
Digest::MD5 >=2.27...found
GD::Text ...MISSING
GD ...MISSING
Errno...found
GD::Graph ...MISSING
MYSQL dependencies:
DBD::mysql 2.1018...MISSING

SOMETHING WAS MISSING!
Bandtel2:/tmp/rt-3.6.6 #
***********************************************

STEP:3 --. I then started installing the wanted dependent modules one by one and got stuck in the installation of Text-Quoted-2.02

--> It depends on Text::Autoformat 0 which I tried to install. As can be expected it in turn depends on Text-Reform.

--> I installed Text-Reform-1.10 module which seems to be a success.
**********************************************
Bandtel2:/home/noc2/Desktop/Elango/RT-3.6.6/DEPENDENCIES/TEXT-REFORM/Text-Reform-1.10 # make install
Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_columns.pl
Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_ws.pl
Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_filler.pl
Installing /usr/lib/perl5/site_perl/5.8.8/Text/Reform.pm
Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_table.pl
Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo.pl
Installing /usr/share/man/man3/Text::Reform.3pm
Writing /usr/lib/perl5/site_perl/5.8.8/i586-linux-thread-multi/auto/Text/Reform/.packlist
Appending installation info to /usr/lib/perl5/5.8.8/i586-linux-thread-multi/perllocal.pod
Bandtel2:/home/noc2/Desktop/Elango/RT-3.6.6/DEPENDENCIES/TEXT-REFORM/Text-Reform-1.10 #

******************************************
--> But when I tried again to install the Text-Autoformat I got an error message which is pasted here for you view.

noc2@Bandtel2:~/Desktop/Text-Autoformat-1.12> make test
PERL_DL_NONLAZY=1 /usr/bin/perl "-Iblib/lib" "-Iblib/arch" test.pl
1..1
"break_at" is not exported by the Text::Reform module
Can't continue after import errors at /usr/lib/perl5/site_perl/5.8.8/Text/Reform.pm line 43
BEGIN failed--compilation aborted at blib/lib/Text/Autoformat.pm line 9.
Compilation failed in require at test.pl line 13.
BEGIN failed--compilation aborted at test.pl line 13.
not ok 1
make: *** [test_dynamic] Error 255


--> I tried googling and tried to relplace the Reform.pm of Text-Reform 1.10 with the same version from CPAN and again with that of the Text-Reform-1.11 but failed on both occassion.

***********************
:confused:
I am blind from here and any help to proceed further would be appreciated

Thanks and Regards
mysuselove

Have you tried installing it through YAST or with a precompiled package?

Quote:

---

Originally Posted by kostasan

Have you tried installing it through YAST or with a precompiled package?

---

Hi kostasan

Thanks for your response.

1. I didn't tried installing it through the YAST.
2. I think it is not a pre-compiled package.

* I went as per the installation guide which asked me to extract the tar file ( s/w ) to a temp folder and run the following commands.
1. ./configure
2. make testdeps
3. if there are any wanted dependencies we may have to install either using the CPAN utility or manually . ( mostly perl & its modules, apache and mySQL or postgres SQL ).
4. FYI I have pasted the README file below

RT is an enterprise-grade issue tracking system. It allows organizations
to keep track of what needs to get done, who is working on which tasks,
what's already been done, and when tasks were (or weren't) completed.

RT doesn't cost anything to use, no matter how much you use it; it
is freely available under the terms of Version 2 of the GNU General
Public License.

RT is commercially-supported software. To purchase support, training,
custom development, or professional services, please get in touch with
us at sales@bestpractical.com.

Jesse Vincent
Best Practical Solutions, LLC
March, 2005


REQUIRED PACKAGES:
------------------

o Perl 5.8.3 or later (Perl.com: The Source for Perl -- perl development, conferences).

Perl versions prior to 5.8.3 contain bugs that could result
in data corruption. We recommend strongly that you use 5.8.3
or newer.

o A supported SQL database

Currently supported: Mysql 4.0.13 or later with InnoDB support.
Postgres 7.2 or later.
Oracle 9iR2 or later.
SQLite 3.0. (Not recommended for production)

o Apache version 1.3.x or 2.x (Welcome! - The Apache HTTP Server Project)
with mod_perl -- (mod_perl: Welcome to the mod_perl world )
or a webserver with FastCGI support (FastCGI Home)

Compiling mod_perl on Apache 1.3.x as a DSO has been known
to have massive stability problems and is not recommended.

mod_perl 1.x must be built with EVERYTHING=1

RT's FastCGI handler needs to access RT's configuration file.

o Various and sundry perl modules
A tool included with RT takes care of the installation of
most of these automatically during the install process.

The tool supplied with RT uses Perl's CPAN system
(CPAN) to install modules. Some operating
systems package all or some of the modules required, and
you may be better off installing the modules that way.


GENERAL INSTALLATION
--------------------

This is a rough guide to installing RT. For more detail, you'll
want to read a more comprehensive installation guide at:

InstallationGuides - RT Wiki

1 Unpack this distribution other than where you want to install RT

To do this cleanly, run the following command:

tar xzvf rt.tar.gz -C /tmp

2 Run the "configure" script.

./configure --help to see the list of options
./configure (with the flags you want)

RT defaults to installing in /opt/rt3 with MySQL as its database. It
tries to guess which of www-data, www, apache or nobody your webserver
will run as, but you can override that behavior.

3 Make sure that RT has everything it needs to run.

Check for missing dependencies by running:

make testdeps

4 If the script reports any missing dependencies, install them by hand
or run the following command as a user who has permission to install perl
modules on your system:

make fixdeps

5 Check to make sure everything was installed properly.

make testdeps

It might sometimes be necessary to run "make fixdeps" several times
to install all necessary perl modules.

6 If this is a new installation:

As a user with permission to install RT in your chosen directory, type:

make install

Set up etc/RT_SiteConfig.pm in your RT installation directory.
You'll need to add any values you need to change from the defaults
in etc/RT_Config.pm

As a user with permission to read RT's configuration file, type:

make initialize-database

If the make fails, type:

make dropdb

and start over from step 6

REST OF THE FILE ARE OMMITED FOR BREVITY

** > I did the ./configure cmd and tested the dependencies and the results are posted in the first thread which you might have gone through.

** > Is it possible to install thro YAST ? I doubt it.

If you need further information , please let me know .

Thanks and Regards
mysuselove

I don't use openSuse, but i can install rt3.6 from the "YAST alternative" of my distribution. So there is 99% probability that you can install it from YAST. Open YAST, go to the section where you can install programs and search for rt or rt3.6 or something like this. YAST will take care of the rest.

Hi kostasan

Thanks for your suggestion .
I tried using YAST and I am unable to search the rt3.6 using YAST. Nor was I able to find it in the Suse installation DVD. I tried importing the rt3.6 using the YAST from the extracted folder but unable to do so. since i am a newbie, I don't know how to point YAST to the rt package in the desktop, so that it could install automatically from local directory. Also the application package RT is not in RPM format.

I appreciate your suggestion and thank you .Since you haven't used OpenSuse I don't know how you would give further suggestion if any.

Thanks and Regards
mysuselove

Search for rt only and see if any package is the one you want. I suggest you ask on Suse forum how to install programs with YAST, they will help you much more than me.

Hi kostasan

I think I hit on the right track and will post you about the same in a few days . I appreciate your help.

Thanks and regards
mysuselove:)

Hi

I installed RT.
I downloaded perl modules manually and installed one by one.
Now i need to configure RT ( including mysql, apache etc ) so that i can have the GUI . I think its an uphill task since I don't know anything in perl , apache and other dependent s/w.
Also make initialize-database command was not working properly because of USE mysql in Mysql not working properly. I'm stuck there. Do you have any idea to proceed form there

Thanks and Regards
mysuselove