[Pabel]

I'm with Suddenlink -- and yes, like our competitors, we monitor the Web for discussions related to our company, to see if there are customers experiencing issues on which we can help. This is fast becoming common practice across multiple industries. If it feels like "big brother," I understand -- but honestly, I don't have the time or inclination to snoop into anyone's business, though I do want to make sure we're being as responsive as we can to customers.

Regardless, on behalf of the company, I apologize for the back-and-forth on multiple calls, but am glad you finally got where you need. Please keep us posted on your experience -- and best way to reach me, since I won't check this forum regularly -- is by email: pete.abel@suddenlink.com.

To help verify my legitimacy, check here.

[Pabel]

Also -- techieMoe -- if you can let me know where you are in Texas, it will help me pass along this information to the appropriate call center, as a learning/improvement opportunity. (We have two major call centers in Texas, one in Lubbock, the other in Tyler.) Again, you can email me at: pete.abel@suddenlink.com.

[techieMoe]

Originally Posted by Pabel

Also -- techieMoe -- if you can let me know where you are in Texas, it will help me pass along this information to the appropriate call center, as a learning/improvement opportunity. (We have two major call centers in Texas, one in Lubbock, the other in Tyler.) Again, you can email me at: pete.abel@suddenlink.com.

No problem. Email is away.

[cousinlucky]

It would be nice to use cable for my computer but Staten Island's cable company rates are beyond belief. Is it possible to view You-Tube videos with a DSL modem?

[techieMoe]

Originally Posted by cousinlucky

It would be nice to use cable for my computer but Staten Island's cable company rates are beyond belief. Is it possible to view You-Tube videos with a DSL modem?

YouTube videos are generally not very high quality. I've successfully watched quite a few using my wife's cellular modem, which was significantly slower than DSL or Cable.

[questio verum]

Moe,
Glad things have started turning around for you on the telecomm front. Kinda spooky having them eavesdrop like that, but it had a good end result for you. So that's cool. And we shouldn't forget, we're on the world's least secure network anyway.

You'll note that my isp didn't jump up and offer any help when I was posting awhile back. Their motto is: "We're number one, so we don't give a s***!" It speaks well of your guys that they would even bother.

That's my thoughts, anyway.

Enjoy your new services. And I really can't believe I've been so thoughtless, but... congratulations on your recent nuptuals! My best wishes to you and Mrs. T-Moe. May you always find each other interesting enough to want to discover what another day together will bring.
Peace.

qv

[cousinlucky]

Thank You, TechieMoe!!

Jayd512 sent me a message about Jimmy Justice's you tube videos because of his similarity to some of the stuff on my website. After slinking through a couple videos I'm chomping at the bit to see the rest of them at regular speed.

My ISP will rent me a DSL modem. Will any DSL modem work?

[techieMoe]

Originally Posted by cousinlucky

My ISP will rent me a DSL modem. Will any DSL modem work?

To the best of my knowledge, yes. DSL/Cable modems are pretty much the same across the board. I've asked the service providers in my area for both kinds and they said I could buy one off the shelf and it would work.

[cousinlucky]

Thanks again, TechieMoe, I'm going to begin pricing them tomorrow.

[daacosta]

That must have been a joke!