Although I do not use Windows at home anymore (see my sig), I have been struggling yesterday everning with an old laptop of my father.
He wanted a bigger harddisk which I installed for him. I even installed Windows 2K on it (the best it can use). He tried to install the graphical drivers and stuff and it did not work.
Although my father isn't a "root", he is smart enough to install things properly. But somewhere along the line, things went bad. So I was asked to solve it.
After struggling with Windows again, I started to appriciate Linux even more.
How quickly had I forgotten the troubles you could face with it.
Bottom-line: I too feel sad for your cousin.
Hopefully he will see the light
