Fujitsu external hardrive wont mount on Linux Mint Gloria

[LieutenantMushu]

Yes, I do have a user name and password.

[Rubberman]

Ok. Try this. Login and start a terminal (command line) window. Then execute the command "sudo fdisk -l", after you have plugged in the USB drive. Report back results here.

[LieutenantMushu]

Disk /dev/sda: 250.0 GB, 250059350016 bytes
255 heads, 63 sectors/track, 30401 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x399b399a

Device Boot Start End Blocks Id System
/dev/sda1 * 1 29646 238131463+ 83 Linux
/dev/sda2 29647 30401 6064537+ 5 Extended
/dev/sda5 29647 30401 6064506 82 Linux swap / Solaris

Disk /dev/sdb: 400.0 GB, 400088457216 bytes
255 heads, 63 sectors/track, 48641 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x8b155b1b

Device Boot Start End Blocks Id System
/dev/sdb1 1 48641 390708801 7 HPFS/NTFS

[Rubberman]

Good. The NTFS device+partition you want to mount is /dev/sdb1. So, in brief, what you want to do is this:

1. Create mount point. For example: sudo mkdir /mnt/ntfs-usb1
2. Mount ntfs file system: sudo ntfs-3g /dev/sdb1 /mnt/ntfs-usb1

Try this and see if you can access the drive. It may not let you write to it as a regular user. If so, there are ways to fix that, but first let's make sure you can mount and access the file system.

[LieutenantMushu]

Right, I did that. This is what it said:

$LogFile indicates unclean shutdown (0, 1)
Failed to mount '/dev/sdb1': Operation not supported
Mount is denied because NTFS is marked to be in use. Choose one action:

Choice 1: If you have Windows then disconnect the external devices by
clicking on the 'Safely Remove Hardware' icon in the Windows
taskbar then shutdown Windows cleanly.

Choice 2: If you don't have Windows then you can use the 'force' option for
your own responsibility. For example type on the command line:

mount -t ntfs-3g /dev/sdb1 /mnt/ntfs-fujitsu -o force

Or add the option to the relevant row in the /etc/fstab file:

/dev/sdb1 /mnt/ntfs-fujitsu ntfs-3g force 0 0

I don't know if I'm doing something wrong or not.

[Rubberman]

My guess is that when attached to a Windows system, the system was hibernated or suspended so that the drive is marked as "busy". There are options in ntfs-3g that will correct that. Read the man page for details. From the command line, execute the command: man ntfs-3g
In any case, the error message was quite complete and even told you how to force it to mount with the -o force option. You can try that.

[LieutenantMushu]

I tried using the commands in the error message but they say I can't do it unless I log in as root. And I have no idea what that stuff is when I typed in man ntfs-3g...

Sorry, I'm a bit pathetic. D:

[Rubberman]

Did you run them with sudo? I've had issues with mount not liking sudo in the past, but there is a fix. You would need to enable the setuid bit on ntfs-3g: sudo chmod +s `which ntfs-3g`