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Hello, I am not 100% sure if the problem is in the NTFS partitions or the hard drive itself, so I figured I'd ask those who know more about this ...
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- 07-18-2011 #1
- Join Date
- Jul 2011
Possible HDD Failure
I am not 100% sure if the problem is in the NTFS partitions or the hard drive itself, so I figured I'd ask those who know more about this than me before giving up on the hard drive.
First, as a background, this is not my laptop, and it has only Windows 7 at the moment (with a linux live CD). As such, I unfortunately do not have access to the laptop beyond telling the owner what to do over the phone.
Apparently, she had her camera case (which has a magnet) near the hard drive of her laptop for an extended period of time, and only noticed when she heard a clicking sound. She immediately turned off the laptop, and noticed the camera case's position. I'm personally surprised that moderate-strength commercial magnet could damage a computer, given the powerful magnets in the hard drive itself and various other testimonials, but it seems possible at this point.
In short, when she turns on the computer, the POST screen is displayed, and she can access the BIOS. However, the normal page afterwards (I forget what it's called, but where all the interrupt handles and hardware information is listed) is not displayed. It's simply a black screen for what she says is around a minute, and then a page shows up that simply says "Windows is loading files" on a black background with white text. She has left it to do this for several hours, and it was still running.
I told her to create a Ubuntu live CD (the distribution that I use most frequently), and have been trying to diagnose the situation. The Live CD will load, but cannot mount the hard drive.
For reference, her hard drive has three partitions:
/dev/sda1: Dell Utility /dev/sda2: Windows recovery partition /dev/sda3: Main Windows partition
Attempting to mount using the following commands:
mkdir /media/ntfs sudo mount -t ntfs /dev/sda3 /media/ntfs
ntfs_attr_pread_i: ntfs_pread failed: Input/output error Failed to read $UpCase, unexpected length (-1 != 131072). Failed to mount '/dev/sda3': Input/output error NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows then reboot into Windows twice. The usage of the /f parameter is very important! If the device is a SoftRAID/FakeRAID then first activate it and mount a different device under the /dev/mapper/ directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation for more details.
ubuntu:~$ sudo ntfsfix /dev/sda3 Mounting volume... __ntfs_volume_release(): Inode 10 still have 1 references. FAILED Attempting to correct errors... Processing $MFT and $MFTMirr... Reading $MFT... OK Reading $MFTMirr... OK Comparing $MFTMirr to $MFT... OK Processing of $MFT and $MFTMirr completed successfully. Setting required flags on partition... OK Going to empty the journal ($LogFile)... Failed to empty $FILE_LogFile/$DATA: Input/output error. FAILED Failed to reset $LogFile: Input/output error.
sudo smartctl --test=long /dev/sda
ubuntu:~$ sudo smartctl -a /dev/sda smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen Home page is <<REMOVED SO I CAN POST THIS (LINK)>> === START OF INFORMATION SECTION === Device Model: WDC WD5000BEVT-75ZAT0 Serial Number: WD-WX60AC9N7992 Firmware Version: 01.01A01 User Capacity: 500,107,862,016 bytes Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Mon Jul 18 03:54:20 2011 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 121) The previous self-test completed having the read element of the test failed. Total time to complete Offline data collection: (13560) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 158) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x303f) SCT Status supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 199 051 Pre-fail Always - 163 3 Spin_Up_Time 0x0027 181 181 021 Pre-fail Always - 1916 4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2517 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 199 000 Old_age Always - 0 9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 2643 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2483 191 G-Sense_Error_Rate 0x0032 025 025 000 Old_age Always - 75 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 24 193 Load_Cycle_Count 0x0032 193 193 000 Old_age Always - 23636 194 Temperature_Celsius 0x0022 101 098 000 Old_age Always - 46 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 192 192 000 Old_age Always - 683 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 2 200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0 240 Head_Flying_Hours 0x0032 097 097 000 Old_age Always - 2585 241 Unknown_Attribute 0x0032 200 200 000 Old_age Always - 4299000944 242 Unknown_Attribute 0x0032 200 200 000 Old_age Always - 8172929017 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed: read failure 90% 2643 468040 # 2 Short offline Aborted by host 70% 2440 - # 3 Short offline Completed without error 00% 2279 - # 4 Short offline Completed without error 00% 2103 - # 5 Short offline Completed without error 00% 1576 - # 6 Short offline Completed without error 00% 1381 - # 7 Short offline Completed without error 00% 0 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.
From the above, the following line worries me:
# 1 Extended offline Completed: read failure 90% 2643 468040
In summary, I don't know where to proceed from here. Is the hard drive dead, or can it be fixed? If it's not fixable, will I still be able to get data off of it by attaching it as an external slave drive to my computer, when I next see her? I have a cable that allows for connecting 2.5'' SATA drives as if they were external hard drives, which I have used in the past to get data off of failing hard drives, but I'm not sure that will help in this instance.
Thanks for your help!
- 07-23-2011 #2
- Join Date
- Dec 2006
You probably need to run testdisk on it.
It would be more convenient to have it where you can work on it. Testdisk is available in various forms. It's probably on your repositories, or you can get it on a self booting iso, and make a CD to run on her computer.
If your main plan is to recover her data, sda3 would be your focus. If you intend to recover her OS with it's data you'll need to restore the whole disk.
Yes, you probably can restore the whole disk with testdisk. just read the directions as you go along, and pay attention. (And don't make any promises!)
- 07-23-2011 #3
- Join Date
- Jul 2011
Yeah, I wish that I had it with me to work on it in person. However, it's currently 3000km away. Ah well.
I had not heard of testdisk before. Thank you very much! I'll be sure to look into it.