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I purchased an hp deskjet 3520 to replace my hp 5740. I am running ubuntu 11.10 on an acer 7720. When I plugged the printer in it was recongnized and ...
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  1. #1
    Linux Newbie jweekley1's Avatar
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    Printer problem


    I purchased an hp deskjet 3520 to replace my hp 5740. I am running ubuntu 11.10 on an acer 7720. When I plugged the printer in it was recongnized and the driver installed. When I print a test page it says completed but no print out. When I check the status is says idle. If I unplug the printer it updates the status to off or unplugged. I used a windows laptop and installed the driver was able to test the printer to make use it works using the usb port. even ran the built in hp-setup, it does not even see the printer plugged into the usb port on either side of the pc. The printer will go into a "sleep" mode when I attempt to send a test print it wakes the printer up but that's it. Anyone have any ideas or suggestions?

  2. #2
    Linux Newbie jweekley1's Avatar
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    follow up here is the results of a lsusb
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 002 Device 002: ID 064e:a101 Suyin Corp. Acer CrystalEye Webcam
    Bus 002 Device 003: ID 03f0:b011 Hewlett-Packard

    Cannot open 002:003

  3. #3
    Linux Newbie jweekley1's Avatar
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    After some research I found a new verison of the hp-setup(3.12.6) downloaded it. The newest drivers are available with it. Ran the setup tested successfully.
    HP Linux Imaging and Printing

  4. #4
    Linux Engineer MASONTX's Avatar
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    Glad you got it sorted. I'm cutious about your avatar, is that a penguin in a kitchen?
    Registered Linux user #526930

  5. #5
    Linux Newbie jweekley1's Avatar
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    Actually its a linux mastercard. Its very hard tell unless you look very close.

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