Support from Netbook Maker or from Distro?
Oh, I (n00b) have a question for y'all:
If I buy an Eee PC with Linux on it (they include Xandros) and I have a software problem, who do I call and who provides support?
Like, on a Windows machine, I just call up Dell or M$ directly and purchasing my license includes like 90 days of support (or whatever). Or with Apple, it's even simpler: I just call Apple and they can't pass the buck to anyone else.
But with Linux (i.e., Ubuntu Remixed), do I get support from the Ubuntu guys (like a corporate support license), or I have to look out to the community?
Example. If I were to buy a Dell Mini 9 with Ubuntu in it, and then I had an issue with getting it to play nice for some reason, who gives me service/support?
Do I call Dell (like, they help me solve an Ubuntu problem)?
Do I call Ubuntu with my Dell customer number (like, does Dell have some kind of support agreement with Ubuntu)?
Do I search the Ubuntu website on my own to figure it out?
With Windows, I guess they add my license purchase to the cost of the machine, so I can just call up M$ and get 90 days or 1 year of technical support over the phone.
I guess it's kind of the same question whether I buy an Eee PC with Xandros or an Acer Aspire One with Linpus or all the other ones out there -- where do I get my much-needed help from?