Incoming mail config for Request Tracker (RT)
Dear Y'all -
I want to setup RT so that incoming tickets are sent to a gmail address.
That is, in installations I've used in the past a user would request help by sending an email to a local address and the tickets would show up in the sendmail queue for that address, get retrieved by rt, and a ticket would be created.
In this case I want the initiating emails to be sent to a gmail address (we're not running any email services and would rather not) and have rt read the mail from gmail and create the ticket.
Anybody know how?