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  1. #1

    RedHat Support Process

    Can someone help me understand the RedHat support process. If I have an "bug" in software (any software) that needs to be fixed, does RedHat have actuall developers on staff to fix the bug in software. Do they have people on staff who know all of the different packages within RedHat? Or, do they simply turn around and get the fix via the same exact channells as anyone else, via email lists etc? What happens if I find a bug in sendmail, gcc, GIMP etc, who actually fixes it?


  2. #2
    Linux Engineer Nerderello's Avatar
    Join Date
    Apr 2003
    North East England
    you would use bugzilla to report the bug. The bug is, after filtering, passed onto the software maintainer. They would probably ask for more information. The bug would then be fixed by them. Different software is maintained by different people and groups. A few of them are actually paid.

    For more info do a google search on bugzilla.

    have fun


    Use Suse 10.1 and occasionally play with Kubuntu
    Also have Windows 98SE and BeOS

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