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Now, I have another instance of RT installed on another machine which has and is working fine (is running on debian and has the same mail config as the new box, the only difference is it is freeside (Open source billing and ticketing system all rolled into one)).
When you go to reply to a ticket on that system, you have an option down the bottom to choose if the requestor/cc/admincc will receive the response you post if you tick/untick it. See below pics for more info:
Now, I have gone into the working RT system and mirrored the permissions for the queue/user/group onto the RT system that has just been built without any such luck.
I have also set in the RT config file to send mail using “sendmail” as is set in the current working RT system and still no such luck.
Any help or direction to fix this problem would be highly appricated.
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