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Thread: installing OTRS

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  1. #11

    Thanks For the help,

    I Figured out another ticketing system called osticket and it is working fine

    A lot of thanks for the help

  2. #12
    Just Joined!
    Join Date
    Jul 2009
    Thats ok no worries, yeh osticket is good i have used it before. Im glad you found something that worked properly

  3. #13
    Another thing to check, for those that didn't give up on OTRS.

    The /etc/httpd/conf.d/otrs.conf file, there are two lines that need commented out, otherwise you will only be able to access the installation from the server itself.

    # Deny from all
    # Allow from

    These lines are in the <Location /otrs> section

    Otherwise, I've been fighting these permissions issues for a couple hours. Won't. Give. Up.


    The solution to my setup was ensuring that SELinux was disabled:

    vim /etc/selinux/config

    and set SELINUX=disabled

    Save, restart system (or reload SELinux, but idk how)
    Last edited by hairball; 02-17-2011 at 07:54 PM.

  4. $spacer_open

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