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We have multiple administrators within our small organization and we need to be able to document the changes that they have made when working on a server. For simplicity sake, ...
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- 10-09-2010 #1
- Join Date
- May 2006
Change Management Software
What would be the best solution to this problem? Is there an industry standard for this sort of thing?
- 10-11-2010 #2
- Join Date
- Oct 2010
Itil describes best practices and guidelines for change management
--edit: eek, its prolly worth mentioning the following software is windows based
first i'd look at Spice works
next, Service desk plus
or make a home brew access db
Last edited by techstress; 10-11-2010 at 04:42 PM.
- 10-29-2010 #3
Agreed. Spice Works is what my company uses to document server management. Create a "Management Documentation" ticket and comments will generate by user in dated entries. Not to mention the other excellent management options available with Spice Works.
Otherwise I might look into a Media Wiki or something where admins could log in and document their changes. This would be easier to backup and manage for possible migrations in the future.