goDaddy and Linux shared hosting

[nybelle]

I'm new to Linux hosting, and I'm helping my Dad move from his current host to godaddy. Godaddy refuses to help me with this. I am trying to figure out why the new site is not running. I think it's due to my directory structure being incorrect.

This is my old/current site: www._medama_stone_care_.com
I am trying to move it here: www._the_escalator_cleaning_company_.com
(remove the _ )

Any tips/suggestions?

Thanks!

[jledhead]

they both seem to be working fine for me, not sure what the problem is, maybe its fixed?

[bigtomrodney]

I see you just seem to be missing some images and stuff. Do you have shell access with both providers?

[nybelle]

I had to move all the content to the root directory. My bigger problem now is getting the cgi cart to work. If you click on products, and click on Order for the first one on the page (Time Saver pads), you'll see the error I'm getting is:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@supportwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.33 Server at www.theescalatorcleaningcompany.com Port 80

The error log shows:
SoftException in Application.cpp:624: Could not execute script "/home/content/m/e/d/medamastone/html/www/cgi-bin/cart.cgi"
Caused by SystemException in API_Linux.cpp:430: execve() for program "/home/content/m/e/d/medamastone/html/www/cgi-bin/cart.cgi" failed: Permission denied
[Mon Mar 12 16:54:29 2007] [error] [client 72.89.66.22] Premature end of script headers: /var/chroot/home/content/m/e/d/medamastone/html/www/cgi-bin/cart.cgi

[jledhead]

Permission denied

that looks like that could be a problem. Does apache have execute permissions on that directory/file and is that file executable?

[nybelle]

if the file is executable?

I'll check with godaddy that Apache has execute permissions on that directory?

[jledhead]

if the file is executable?

chmod +x filename.file

that should give it executable permissions, but if apache can't execute stuff in that folder it still won't work
http://httpd.apache.org/docs/1.3/mis...ideScriptAlias

[nybelle]

According to Godaddy here: http://help.godaddy.com/article.php?article_id=28
every directory has execute permissions...

[jledhead]

do you have hosting configuration 2.0?
http://help.godaddy.com/article.php?...d=GoDaddy&isc=

and do you have shell access?
if so then try #chmod +x file.cgi

[nybelle]

Yes, I have hosting 2.0.
No, I do not have shell access...