kpilot sync to Palm failure

[jessjackson]

Hi All:

Sorry this is a bit long, but I wanted to give you a full picture. I am running openSuSE 10.2, 64-bit edition and just did a fresh install about ten days ago after running SuSE 10.1 for a number of months. I am trying to make an almost clean break from Microsoft (I have a couple of job specific things that require Windoz).

I have had KPilot running for a week or so synching my Treo 650 phone to the "Kontact" databases (Addresses, Tasks, and Calendar). This is my "Leaving Outlook behind" part of my transition. This worked fine for several days and through 8-10 syncs.

Suddenly a few days ago, I did a synch that literally wiped out all the calendar, task, and address lists on the phone. Everything else on the phone (programs, call history, etc.) was fine). I have over 1,000 contacts. But, I still have everything in my two files on the PC and back them up daily, so I have no real data loss, just an empty phone.

After several efforts to get KPilot to reload the Palm from the PC (doing a PC overwrites sync and a couple of full sync), I gave up and did a "hard reset" on the phone. In theory, that should bring the phone to an "out of the box" condition. Indeed, I had no Addresses, Tasks, or Calendar except the 5-6 Sprint-related numbers a hard reset creates automatically.

I tried several different synchs with no full solution. A couple of the Sprint numbers did go from the phone to the Kontact list. Also, a phoney contact I created on the phone went over to the PC as well. But a new contact from the PC did *NOT* show up on the phone.

Furthermore, I created a fresh appointment for today on the phone. It went over to the PC side then disappeared off the phone.

The last sych I did was a "FullSync (sync. also unchanged...). I asked it to let me confirm conflicts. I had changed the new, phoney contact that "originated" on the phone in Kontact to "force" it to be a changed record. KPilot asked about synching that record plus ONE ONLY other record. I chose PC values. But after this FullSync, I have NO contacts again on the phone (it zapped the new one and did not transfer the modified one).

I decided to see if possibly the problem was a corrupt file on the PC side. So I created a brand new user in SuSE, created on the phone one contact, one appointment, and one task. I set up the sych and did the default "Hotsync". The records were added to the initially empty Kontact file. I modified one of the contacts and added one new contact, appointment, and task on the PC side and synced again (still doing "HotSync mode). Zowie -- the phone was wiped out again.-- NOT one contact, appointment, or task remain on the phone. Everything was fine on the PC side.

That would seem to rule out the possibility of a corrupt PC-side data base as it did the same ting with a brand new user sync.

One thing of note -- this started after I added a number of the suggested SuSE repositories and did a software upgrade of about 100 items. I am not sure there is any cause and effect here but it does correspond in time.

I am starting to think it is either a SuSE software issue or a phone problem. I plan to try to sync on a Windows PC as a test to rule out (or verify) the phone as the potential culprit.

This is truly strange. Any help would be greatly appreciated. I live off syncing the phone and PC and it really hamstrings me.

I started to put the sync logs in but they look normal and indicate no problems.

Thanks in advance.

Jess

[jessjackson]

Greetings:

I decided to try an experiment. I did another "hard reset" on the phone and attached via USB cable to a Windows XP machine and did a sync to Outlook with the Palm hotsync. All the Calendar, Address, and ToDo records transfered correctly.

I went back to the SuSE 10.2 machine. After saving backups of the std.ics and std.vcf files, I did another FullSync between the Treo 650 and KPilot. It took a while but the results were even stranger than before...

* On the Treo, all calendar and todos were gone and some of the addresses (but not all) remained
* On the PC, all the calendar and todos were copied to the PC (left me lots of duplicates) but the address book was largely unchanged.

FYI -- I had only "Calendar", "Addressbook" and "ToDos" checked in KPilot.

So, I am pretty sure the problem is not the phone but something in the KPilot sync process.

HELP!

Thanks,
Jess