otrs installation problem

[vkv]

Hi everybody,

I tried to install otrs2 in my ubuntu system and it is showing this error

Errors were encountered while processing:
/var/cache/apt/archives/otrs2_2.3.4-1_all.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

could anyone please help me out in fixing this problem. please..,,,


please help me out in this

Advance Thanks

Vikas K VIkram

[MikeTbob]

Hello,
How are you trying to install? Are you using synaptic or installing from source?

Try this command and test it again.

sudo apt-get clean

[devils casper]

Which version of Ubuntu are you using?

otrs2 is available in Universe soruces and you should install it through package manager.

Execute this in Terminal

sudo apt-get clean all
sudo apt-get install otrs2

[vkv]

Thanks for the reply...

but
I treid this but still it is giving me the same error code
Errors were encountered while processing:
/var/cache/apt/archives/otrs2_2.3.4-1_all.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

its smething with otrs2_2.3.4-1_all.deb

advance thanks

[vkv]

Great Thanks to all ,,


this is the error I'm getting after trying sudo apt-get clean all

Preconfiguring packages ...
/tmp/otrs2.config.59681: 1: dbc_go: not found
otrs2 failed to preconfigure, with exit status 127
(Reading database ... 144867 files and directories currently installed.)
Preparing to replace otrs2 2.3.4-1 (using .../archives/otrs2_2.3.4-1_all.deb) ...
Unpacking replacement otrs2 ...
/var/lib/dpkg/info/otrs2.postrm: 1: dbc_go: not found
dpkg: warning: old post-removal script returned error exit status 127
dpkg - trying script from the new package instead ...
/var/lib/dpkg/tmp.ci/postrm: 1: dbc_go: not found
dpkg: error processing /var/cache/apt/archives/otrs2_2.3.4-1_all.deb (--unpack):
subprocess new post-removal script returned error exit status 127
/var/lib/dpkg/tmp.ci/postrm: 1: dbc_go: not found
dpkg: error while cleaning up:
subprocess new post-removal script returned error exit status 127
Processing triggers for ureadahead ...
Errors were encountered while processing:
/var/cache/apt/archives/otrs2_2.3.4-1_all.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

advance thanks

[vkv]

I'm using karmic ubuntu 9.10

[devils casper]

Try to remove it manually and re-install it using apt-get.

sudo dpkg --purge otrs2

[vkv]

Thanks,,

it says like package is in inconsistent state and need to reinstall and then try removing.
i tried that also but re installation is also not happening . i got this from google and i tried that .

so I'm in a state like i cant reinstall it and cant even remove it .

It is the first time I'm gettin such an error after switching to ubuntu

sorry if I'm irritating you but please help me in this even though I'm a beginner I like to learn more so I'm taking this as a chance to learn troubleshooting


Thanks and Regards
VKV

[devils casper]

Execute this

cd /var/lib/dpkg/info/
ls otrs*

Delete all the files listed by ls command. You must have root privileges to do that.

sudo rm filename

Execute this after deleting all files :

sudo apt-get clean all
sudo apt-get install otrs2

[vkv]

Thanks;;

I tried that I completely removed the files and then tried installing and i got this error

Errors were encountered while processing:
dbconfig-common
javascript-common
libmcrypt4
libt1-5
otrs2
php5-gd
php5-mcrypt
php5-mysql
E: Sub-process /usr/bin/dpkg returned an error code (1)

Thanks and Regards
Vikas K Vikram