Ubuntu does not pick up usb device

[Langjan]

My Ubuntu 10.04 does not pick up my mp3 player via the usb port. The usb ports are working fine, picking up my storage device etc but when I plug in the mp3 player nothing happens, except that the device indicates that it is picking up power from the usb port.

The device works fine on my other computer (Windows) and I tested it on another machine running on Ubuntu 10.04 where it picks up fine.

[devils casper]

Plug-in mp3 player and execute this in Terminal

tail -s 3 -f /var/log/messages

Post output here.

[arochester]

Have you installed: ubuntu-restricted-extras ?

"Installing this package will pull in support for MP3 playback ..."

[Langjan]

Sorry, here's the full outcome. Took a while to load...

jan@jan-desktop:~$ tail -s 3 -f /var/log/messages
Aug 8 19:40:09 jan-desktop kernel: [60203.555234] scsi5 : SCSI emulation for USB Mass Storage devices
Aug 8 19:40:14 jan-desktop kernel: [60208.555847] scsi 5:0:0:0: Direct-Access SunPlusm M Storage Device 2.0 PQ: 0 ANSI: 2
Aug 8 19:40:14 jan-desktop kernel: [60208.556559] scsi 5:0:0:1: Direct-Access USB 2.0 Reader(SD/MMC) 2008 PQ: 0 ANSI: 2
Aug 8 19:40:14 jan-desktop kernel: [60208.557557] sd 5:0:0:0: Attached scsi generic sg3 type 0
Aug 8 19:40:14 jan-desktop kernel: [60208.557797] sd 5:0:0:1: Attached scsi generic sg4 type 0
Aug 8 19:40:14 jan-desktop kernel: [60208.563982] sd 5:0:0:0: [sdc] 7995392 512-byte logical blocks: (4.09 GB/3.81 GiB)
Aug 8 19:40:14 jan-desktop kernel: [60208.676029] usb 1-5: reset high speed USB device using ehci_hcd and address 7
Aug 8 19:40:30 jan-desktop kernel: [60224.284029] usb 1-5: reset high speed USB device using ehci_hcd and address 7
Aug 8 19:41:00 jan-desktop kernel: [60254.828030] usb 1-5: reset high speed USB device using ehci_hcd and address 7
Aug 8 19:41:10 jan-desktop kernel: [60265.184035] usb 1-5: reset high speed USB device using ehci_hcd and address 7
Aug 8 19:41:21 jan-desktop kernel: [60275.428046] usb 1-5: USB disconnect, address 7
Aug 8 19:41:21 jan-desktop kernel: [60275.428071] sd 5:0:0:1: Device offlined - not ready after error recovery
Aug 8 19:41:21 jan-desktop kernel: [60275.428109] sd 5:0:0:1: [sdd] Attached SCSI removable disk
Aug 8 19:41:21 jan-desktop kernel: [60275.428959] sd 5:0:0:0: [sdc] Write Protect is on
Aug 8 19:41:21 jan-desktop kernel: [60275.431469] sd 5:0:0:0: [sdc] Attached SCSI removable disk
Aug 8 19:41:21 jan-desktop kernel: [60275.564034] usb 1-5: new high speed USB device using ehci_hcd and address 8
Aug 8 19:41:37 jan-desktop kernel: [60291.272072] usb 1-5: new high speed USB device using ehci_hcd and address 9
Aug 8 19:42:07 jan-desktop kernel: [60321.816030] usb 1-5: new high speed USB device using ehci_hcd and address 10
Aug 8 19:42:17 jan-desktop kernel: [60332.172030] usb 1-5: new high speed USB device using ehci_hcd and address 11
Aug 8 19:42:28 jan-desktop kernel: [60342.740026] usb 5-1: new full speed USB device using uhci_hcd and address 2
Aug 8 19:42:59 jan-desktop kernel: [60373.284034] usb 5-1: new full speed USB device using uhci_hcd and address 3
Aug 8 19:43:29 jan-desktop kernel: [60403.828041] usb 5-1: new full speed USB device using uhci_hcd and address 4
Aug 8 19:43:39 jan-desktop kernel: [60414.184074] usb 5-1: new full speed USB device using uhci_hcd and address 5

[minthaka]

There's a known problem with mounting in Lucid. My solution:
1. Always use the login screen
2. Sometimes I have to mount a device from menu for the first time, but afterwards it does the automounting.
Still, sometimes I cannot use USB devices for days. It's because of HAL's removal.

[Langjan]

I have installed ubuntu-restricted-extras, no difference.

How do I use the login screen?

Unable to mount device from menu because the menu does not show it.

[antekone]

Seems like a kernel problem, same thing here.

[  535.560231] usb 1-1.1: new high speed USB device using ehci_hcd and address 17
[  535.673075] scsi9 : usb-storage 1-1.1:1.0
[  536.670887] scsi 9:0:0:0: Direct-Access     SunPlusm M Storage Device  2.0 PQ: 0 ANSI: 2
[  536.671381] scsi 9:0:0:1: Direct-Access     USB 2.0  Reader(SD/MMC)   2008 PQ: 0 ANSI: 2
[  536.671878] scsi 9:0:0:2: CD-ROM            SunPlusm M Auto  Run       2.0 PQ: 0 ANSI: 2
[  536.672326] sd 9:0:0:0: Attached scsi generic sg9 type 0
[  536.672551] sd 9:0:0:1: Attached scsi generic sg10 type 0
[  536.675383] sd 9:0:0:0: [sdi] 7974912 512-byte logical blocks: (4.08 GB/3.80 GiB)
[  536.762751] usb 1-1.1: reset high speed USB device using ehci_hcd and address 17
[  551.841982] usb 1-1.1: device descriptor read/64, error -110
[  567.030331] usb 1-1.1: device descriptor read/64, error -110
[  567.220334] usb 1-1.1: reset high speed USB device using ehci_hcd and address 17
[  582.302807] usb 1-1.1: device descriptor read/64, error -110
[  597.492790] usb 1-1.1: device descriptor read/64, error -110
[  597.682791] usb 1-1.1: reset high speed USB device using ehci_hcd and address 17
[  602.710115] usb 1-1.1: device descriptor read/8, error -110
[  607.840072] usb 1-1.1: device descriptor read/8, error -110
[  608.030333] usb 1-1.1: reset high speed USB device using ehci_hcd and address 17
[  613.062648] usb 1-1.1: device descriptor read/8, error -110
[  618.190104] usb 1-1.1: device descriptor read/8, error -110
[  618.300513] sr 9:0:0:2: Device offlined - not ready after error recovery
[  618.300535] sr1: scsi3-mmc drive: 0x/0x caddy
[  618.300617] sd 9:0:0:0: [sdi] Write Protect is on
[  618.300621] sd 9:0:0:0: [sdi] Mode Sense: 00 79 af ff
[  618.300624] sd 9:0:0:0: [sdi] Assuming drive cache: write through
[  618.300691] sr 9:0:0:2: Attached scsi CD-ROM sr1
[  618.300793] sr 9:0:0:2: Attached scsi generic sg11 type 5
[  618.301170] usb 1-1.1: USB disconnect, address 17
[  618.301468] sd 9:0:0:1: [sdj] Attached SCSI removable disk
[  618.301470] sd 9:0:0:0: [sdi] Attached SCSI removable disk
[  618.460366] usb 1-1.1: new high speed USB device using ehci_hcd and address 18
[  633.532840] usb 1-1.1: device descriptor read/64, error -110
[  648.720318] usb 1-1.1: device descriptor read/64, error -110
[  648.920322] usb 1-1.1: new high speed USB device using ehci_hcd and address 19
[  664.000302] usb 1-1.1: device descriptor read/64, error -110
[  679.190285] usb 1-1.1: device descriptor read/64, error -110
[  679.382788] usb 1-1.1: new high speed USB device using ehci_hcd and address 20
[  684.410106] usb 1-1.1: device descriptor read/8, error -110
[  689.540057] usb 1-1.1: device descriptor read/8, error -110
[  689.732817] usb 1-1.1: new high speed USB device using ehci_hcd and address 21
[  694.760139] usb 1-1.1: device descriptor read/8, error -110
[  699.900089] usb 1-1.1: device descriptor read/8, error -110
[  700.000231] hub 1-1:1.0: unable to enumerate USB device on port 1

It works on Windows, so the device itself is working. Not sure about the "properly" part, but since Windows supports it, there's no reason why Linux shouldn't

[atreyu]

Langjan,

According to your attached /var/log/messages, your USB device is detected as storage device sdc. You can list all attached storage devices with:

ls -d /sys/block/sd*

Find their model and device info:

grep -H . /sys/block/sd*/device/vendor
grep -H . /sys/block/sd*/device/model

If sdc is indeed your device, try listing the partition table:

fdisk -l /dev/sdc

Hopefully there is at least one parition listed (e.g., /dev/sdc1). In the output, the far right column (labeled System) should indicate the partition type (though this does not necessarily indicate the ACTUAL filesystem, but it is a clue).

Try and mount it manually:

mkdir -p /mnt/usbdisk
mount -t vfat /dev/sdc1 /mnt/usbdisk

You could also try 'fat' or 'msdos' in the mount command above if 'vfat' doesn't work.