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Hello everyone, I've been wanting to install a linux OS for a while. A google search and plenty of research revealed Ubuntu to be the best option for me, so ...
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  1. #1
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    Consistent installation failiure


    Hello everyone,
    I've been wanting to install a linux OS for a while. A google search and plenty of research revealed Ubuntu to be the best option for me, so I set about installing it.
    Since the first attempt, I've tried it from a CD, USB stick, Wubi and with virtualbox. Not a single attempt has been successful. Several times I've started it up to be greeted by a long pause and a black screen that refuses to disappear. After uninstalling Ubuntu, I am still offered the option of booting with it when I start up my computer.
    I have two questions. First of all, what am I doing wrong when installing Ubuntu and how can I fix it? Secondly, how can I get rid of the Ubuntu option on boot when Ubuntu is not installed?

    Thanks everyone!
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  2. #2
    Administrator jayd512's Avatar
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    Hello and Welcome!

    If you were able to complete the installation, but are then greeted by a black screen, then it's possibly a graphics driver issue.
    Are you able to boot up with the LiveCD? If so, open a terminal window. Execute the following:
    Code:
    lspci -knn
    Post the results back here. Someone should be able to point you in the right direction.
    Jay

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  3. #3
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    Right, I've got Ubuntu working, which I'm very happy about! The only problem is the screen is so dark it can't be seen without shining a torch directly at the part of the screen you're looking at - far from ideal! At the minute, I'm using Ubuntu with my laptop connected to a TV, using that as the display instead. I'll try the terminal window trick when I get a chance.

    Thanks!
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  4. #4
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    Right, I tried terminal and got

    Code:
    00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 09)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: agpgart-intel
    00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 09)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: i915
    	Kernel modules: i915
    00:02.1 Display controller [0380]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a43] (rev 09)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    00:1a.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 [8086:2937] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: uhci_hcd
    00:1a.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 [8086:293c] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: ehci_hcd
    00:1b.0 Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: HDA Intel
    	Kernel modules: snd-hda-intel
    00:1c.0 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 [8086:2940] (rev 03)
    	Kernel driver in use: pcieport
    	Kernel modules: shpchp
    00:1c.1 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 [8086:2942] (rev 03)
    	Kernel driver in use: pcieport
    	Kernel modules: shpchp
    00:1c.2 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 [8086:2944] (rev 03)
    	Kernel driver in use: pcieport
    	Kernel modules: shpchp
    00:1d.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 [8086:2934] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: uhci_hcd
    00:1d.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 [8086:2935] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: uhci_hcd
    00:1d.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 [8086:2936] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: uhci_hcd
    00:1d.3 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 [8086:2939] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: uhci_hcd
    00:1d.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 [8086:293a] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: ehci_hcd
    00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 93)
    00:1f.0 ISA bridge [0601]: Intel Corporation ICH9M LPC Interface Controller [8086:2919] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel modules: iTCO_wdt
    00:1f.2 SATA controller [0106]: Intel Corporation ICH9M/M-E SATA AHCI Controller [8086:2929] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: ahci
    	Kernel modules: ahci
    00:1f.3 SMBus [0c05]: Intel Corporation 82801I (ICH9 Family) SMBus Controller [8086:2930] (rev 03)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel modules: i2c-i801
    04:00.0 Network controller [0280]: Broadcom Corporation BCM43225 802.11b/g/n [14e4:4357] (rev 01)
    	Subsystem: Foxconn International, Inc. Device [105b:e021]
    	Kernel driver in use: brcmsmac
    	Kernel modules: brcmsmac
    05:00.0 Ethernet controller [0200]: Atheros Communications AR8132 Fast Ethernet [1969:1062] (rev c0)
    	Subsystem: Acer Incorporated [ALI] Device [1025:0459]
    	Kernel driver in use: atl1c
    	Kernel modules: atl1c
    Means nothing to me

  5. #5
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    I am a regular user of various Linux distros and have installed itmany tImes. I think that some more information is required before anyone could offer a suggestion to try solve your problem. What system do you have? Type and size hard drive, amount of RAM and any expansion cards. Also, when you say you "tried a CD" , you may need to be more specific so that someone can understand each step that youtook.

  6. #6
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    What system do you have? Type and size hard drive, amount of RAM and any expansion cards. Also, when you say you "tried a CD" , you may need to be more specific so that someone can understand each step that youtook.
    • Latest version of Ubutu (11.10) , installed onto a computer with Windoes 7 on it
    • 500GB hard drive (18GB Ubuntu installation)
    • 4GB of RAM


    By 'trying a CD', I downloaded the .iso system image, and burned it onto a CD, then tried to boot off it. It did nothing.

  7. #7
    Linux Guru rokytnji's Avatar
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    Found a 2011 bug report for that video chip id above that says

    DePrato description When Ubuntu starts up, the back-light is off on my laptop. I can plug it into an external monitor and the display is fine. I can easily turn the back-light on with "sudo setpci -s 00:02.0 F4.B=[HEX]" where 00 is the brightest and FF is off. In past distributions, the GUI-based brightness utilities did not work and I used this command to change by back-light brightness. I know that there are many people who can not use back-light GUI-utilities on the past distributions as well. This issue also effected the installation process as well as when I was using the i686 installer. ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: xorg 1:7.6+4ubuntu3 ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2 Uname: Linux 2.6.38-8-generic x86_64 Architecture: amd64 CompizPlugins:
    Which seems to cover your statement about

    Right, I've got Ubuntu working, which I'm very happy about! The only problem is the screen is so dark it can't be seen without shining a torch directly at the part of the screen you're looking at - far from ideal!
    Bug report is here.
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  8. #8
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    Thankyou very much! I'll give that a try now.

  9. #9
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    Well, it sort of works... To get to terminal you need to see the screen; to see the screen you need to have adjusted the settings from terminal. If I connect the computer to a TV screen, I can get to terminal and adjust the screen brightness, however it is reset whenever I switch it off. This means whenever I use Ubuntu I have to connect the computer to a TV first - not particularly convenient...
    On the bright side, it does mean I can use the OS! I'll have a play around and see what I can do.

    Thanks!

  10. #10
    Penguin of trust elija's Avatar
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    Create a new text file in your home directory or a sub-folder and call it set-backlight.sh Add the following into it
    Code:
    sleep 5 && setpci -s 00:02.0 F4.B=[HEX]
    where [HEX] is your brightness value. Run the following command to make it executable
    Code:
    chmod +x set-backlight.sh
    and add it to your start up applications. In Xubuntu that can be found under Settings -> Session and Startup. I'm not sure where it will be in Ubuntu.
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