My ISP shows an active wireless connection, but it doesn't work on my HP laptop

[anawar]

Hi. I see the wireless connection I want and click on it. It sends me to a page and requests a pass phrase. I enter it, and it returns me to the same page, asking the same question. I re-enter it and it runs in circles. My ISP sees my computer, and sees the key I am entering, and shows an active link! But, I can only access by hard-line.

My built in wifi card is on.

I tried as many suggestions as I could find. Under Terminal, using the subu the screen pops up and prompts for my password, I understand why the pw is not visible as I type it.

I hit enter and it comes back "bash" invalid. I've run it so many times, my pw actually shows up now!

Can I give you anymore information to help me solve this problem?

Sorry, I think I forgot to tell you I'm running on Hardy Heron

[waterhead]

Post the output of these commands:

sudo lspci -nn
sudo lsusb
lsmod
dmesg | grep wlan
dmesg | grep firmware

[anawar]

Should I hit enter after each command? All I get is invalid password. I saw notification that three attempts to login failed so I closed terminal, wondering if I might lock myself out of my own computer!

Making matters worse, If I ever get in this way, I forgot what comes next!

I'm so confused, I wonder if I will ever understand how to get wireless for this laptop. Why won't the laptop run on the available signal?

Thank you so much for helping me.

[waterhead]

Each command is separate and requires you to hit enter.

You seem to have a problem with your root password. Can you login as root? If you can't, you can replace the password with a new one, but you need to boot with the installation CD/DVD to do it.

[dandi]

Are you typing sudo su - when in a terminal?
you need to type sudo su - then hit the return or enter key
you will then be asked for your password which should be the same as the one you enter when you boot up your computer
type in your password and press enter or return key, the screen will say root@yourname:~#
you then type in any of the code people who are helping you have asked you to.
It took me an age to find out how to get to the root as no one on any of the forums tell you what to type in to get to the root.
Sorry I can't help with the wifi, I am also having problems.

[solipsist]

Did you reset the wireless router?
If not try resetting it and retry the connection again!

[dandi]

Did you reset the wireless router?
If not try resetting it and retry the connection again!

I have reset my router many times.
I get no DHCOFFERS recieved
The A/P is enabled, the router is broadcasting its name and the DHCP server is on. I have installed nsidwrapper 1.53
The wireless connection works with our two Eee's and a Sony with XP. The problem laptop is a Sony now installed with ubuntu. I can ping all the other laptops and the wireless HP printer from it.
I ran dmesg - it tells me nsidwrapper 1.53 is loaded and that eth1 link is not ready.
I am new to Linux
Thank you

[waterhead]

You never provided the info needed to help you:

Post the output of these commands:

sudo lspci -nn
sudo lsusb
lsmod
dmesg | grep wlan
dmesg | grep firmware

[Grandebasta]

Is this issue about a dial-up set-up, or a wireless interface setup?

It might be good to see a few screen shots, of what you are trying to achieve.

It would be good, if you could sort a few things out with your ISP, first.

And then we could go from there.

[solipsist]

I have reset my router many times.
I get no DHCOFFERS recieved
The A/P is enabled, the router is broadcasting its name and the DHCP server is on. I have installed nsidwrapper 1.53
The wireless connection works with our two Eee's and a Sony with XP. The problem laptop is a Sony now installed with ubuntu. I can ping all the other laptops and the wireless HP printer from it.
I ran dmesg - it tells me nsidwrapper 1.53 is loaded and that eth1 link is not ready.
I am new to Linux
Thank you

If you are able to ping all the other devices of your network that means that there could be some problem with the DNS setting on your system.
Why cant you call the ISP guy and have the entire network double-checked or set-up again?