ZTE AC682 Modem not working on Ubuntu 12.04+

**adnan360** · 11-09-2012

I have a ZTE AC682 (also known as smartfren) USB/CDMA Modem. And service provider is Citycell (Bangladesh).

I have used Ubuntu 9.10, 10.10, 12.04, 12.10 (Alpha2). In the first two versions a simple:
"sudo eject /dev/sr1" was enough to eject the device. Then I could connect to internet. But when I came to use 12.04, the above command gives:

"eject: unable to find or open device for: `/dev/sr1'"

It has two modes. In the storage mode it has vendor id of 0x19d2 and product id 0xffde. When ejected, the device becomes a modem and the product id becomes 0xffdd.

In 12.04 and above I checked with lsusb and it never switches to 19d2:ffdd thus making the modem unusable.
(And I believe this behavior has started from 11.10.)

Another fact is that I have failed to do this eject in many other latest distros: Puppy, Knoppix etc. But their older versions work just fine. I think it is due to the way new versions of Kernel handle the devices.

Related Stuff

The pdf manual accompanying the modem: https://docs.google.com/open?id=0B9WrDtlrEzlSSUxadHdNbk1MREE

The "ac682_linux_develop_package.zip" file (the above pdf deleted):
https://docs.google.com/open?id=0B9WrDtlrEzlSQUhzTllSNUhwU3c

I have asked the question in launchpad also:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/207272

I have posted it in many sites but found no solution. It would be very helpful if you could give me a solution.

***atreyu*** · 11-11-2012

Hello and welcome!

Perhaps you need to look at the usb_modeswitch program. I see it in the Ubuntu sources. Take a look at the man page:

usb_modeswitch(1) - Linux man page

**adnan360** · 11-11-2012

Here are some info from the prompt. I am running Ubuntu 12.04.1 from USB. I booted up, plugged in my modem and ran these commands.

Code:

ubuntu@ubuntu:~$ uname -a
Linux ubuntu 3.2.0-29-generic-pae #46-Ubuntu SMP Fri Jul 27 17:25:43 UTC 2012 i686 i686 i386 GNU/Linux
ubuntu@ubuntu:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 13fe:3600 Kingston Technology Company Inc. 
Bus 001 Device 003: ID 058f:a002 Alcor Micro Corp. 
Bus 002 Device 002: ID 19d2:ffde ZTE WCDMA Technologies MSM 
ubuntu@ubuntu:~$ dmesg|tail
[   59.084895] ADDRCONF(NETDEV_UP): eth0: link is not ready
[   59.105598] ADDRCONF(NETDEV_UP): wlan0: link is not ready
[   59.351496] init: udev-fallback-graphics main process (3374) terminated with status 1
[   99.635112] usb 2-2: new full-speed USB device number 2 using uhci_hcd
[   99.802559] scsi6 : usb-storage 2-2:1.0
[  100.806167] scsi 6:0:0:0: CD-ROM            EVDO     ReV A            7.00 PQ: 0 ANSI: 2
[  100.819122] sr0: scsi-1 drive
[  100.819139] cdrom: Uniform CD-ROM driver Revision: 3.20
[  100.819733] sr 6:0:0:0: Attached scsi CD-ROM sr0
[  100.820246] sr 6:0:0:0: Attached scsi generic sg2 type 5

______________________________________________

I have already used usb_modeswitch. But no use.

Here is the output:

Code:

ubuntu@ubuntu:~$ usb_modeswitch -v 0x19d2 -p 0xffde -V 0x19d2 -P 0xffdd

Looking for target devices ...
 No devices in target mode or class found
Looking for default devices ...
   found matching product ID
   adding device
 Found device in default mode, class or configuration (1)
Accessing device 000 on bus 002 ...
Getting the current device configuration ...
Error getting the current configuration (error -1). Assuming configuration 1.
Using first interface: 0x00
Using endpoints 0x04 (out) and 0x84 (in)
Inquiring device details; driver will be detached ...
Looking for active driver ...
 No driver found. Either detached before or never attached
 Could not claim interface (error -1). Skipping device inquiry
Error: could not get description string "manufacturer"
Error: could not get description string "product"
Error: could not get description string "serial number"

USB description data (for identification)
-------------------------
Manufacturer: 
     Product: 
  Serial No.: 
-------------------------
Warning: no switching method given.
-> Run lsusb to note any changes. Bye.

***atreyu*** · 11-12-2012

Originally Posted by adnan360

I have already used usb_modeswitch. But no use.

Here is the output:

Code:

ubuntu@ubuntu:~$ usb_modeswitch -v 0x19d2 -p 0xffde -V 0x19d2 -P 0xffdd

Does it make a difference if you run usb_modeswitch as root (i.e., use sudo)?

**adnan360** · 11-12-2012

@atreyu
Still no use:

Code:

ubuntu@ubuntu:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 13fe:3600 Kingston Technology Company Inc. 
Bus 001 Device 003: ID 058f:a002 Alcor Micro Corp. 
Bus 002 Device 002: ID 19d2:ffde ZTE WCDMA Technologies MSM 
ubuntu@ubuntu:~$ sudo -s
root@ubuntu:~# usb_modeswitch -v 0x19d2 -p 0xffde -V 0x19d2 -P 0xffdd

Looking for target devices ...
 No devices in target mode or class found
Looking for default devices ...
   found matching product ID
   adding device
 Found device in default mode, class or configuration (1)
Accessing device 002 on bus 002 ...
Getting the current device configuration ...
 OK, got current device configuration (1)
Using first interface: 0x00
Using endpoints 0x04 (out) and 0x84 (in)
Inquiring device details; driver will be detached ...
Looking for active driver ...
 No driver found. Either detached before or never attached

SCSI inquiry data (for identification)
-------------------------
  Vendor String: 
   Model String: �Y�(x߿��v�
Revision String: 
-------------------------

USB description data (for identification)
-------------------------
Manufacturer: China TeleCom
     Product: CBP7.0
  Serial No.: ����������
-------------------------
Warning: no switching method given.
-> Run lsusb to note any changes. Bye.

root@ubuntu:~# lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 13fe:3600 Kingston Technology Company Inc. 
Bus 001 Device 003: ID 058f:a002 Alcor Micro Corp. 
Bus 002 Device 002: ID 19d2:ffde ZTE WCDMA Technologies MSM 
root@ubuntu:~#

***atreyu*** · 11-12-2012

Originally Posted by adnan360

Still no use

Rats. Okay take a look at this ubuntu bug that describes a similar device:

https://bugs.launchpad.net/ubuntu/+s...er/+bug/891307

they mention two things you might want to try:

1) enabling debugging in the config file for usb_modeswitch

2) using the comgt utility (no idea what that is/does)

also, maybe try using the latest Ubuntu (12.10) in Live CD mode, just to see if it works w/the updated kernel/driver/packages.

**adnan360** · 11-13-2012

Finally!!!
I was finally able to do the switching!!!

Manual mounting (udisks) and chmod-ing the usb_modeswitch binary before "eject" has done the trick...

I got help from: askubuntu.com/questions/182037/usb-modem-could-not-mount-on-12-04

See here:

Code:

ubuntu@ubuntu:~$ sudo -s
root@ubuntu:~# lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 13fe:3600 Kingston Technology Company Inc. 
Bus 001 Device 003: ID 058f:a002 Alcor Micro Corp. 
Bus 004 Device 002: ID 0cf3:311d Atheros Communications, Inc. 
Bus 002 Device 002: ID 19d2:ffde ZTE WCDMA Technologies MSM 
root@ubuntu:~# chmod -x /usr/sbin/usb_modeswitch
root@ubuntu:~# udisks --mount /dev/sr0
Mounted /org/freedesktop/UDisks/devices/sr0 at /media/disk
root@ubuntu:~# eject /dev/sr0
root@ubuntu:~# lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 13fe:3600 Kingston Technology Company Inc. 
Bus 001 Device 003: ID 058f:a002 Alcor Micro Corp. 
Bus 004 Device 002: ID 0cf3:311d Atheros Communications, Inc. 
Bus 002 Device 003: ID 19d2:ffdd ZTE WCDMA Technologies MSM 
root@ubuntu:~# chmod +x /usr/sbin/usb_modeswitch
root@ubuntu:~#

***atreyu*** · 11-14-2012

Originally Posted by adnan360

Manual mounting (udisks) and chmod-ing the usb_modeswitch binary before "eject" has done the trick...

That's just crazy. Hey it works, though! Glad you got it sorted. Will mark this as Solved for you.

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